Reporting Repairs

During office hours

Please report repairs to our office at 171 York Road. This can be done by:

  • Phoning 028 9077 3330. Phones will be answered on weekdays 9.00 to 1.00 and 1.45 to 5.00 (4.30 on Fridays). Staff will need:
    – your name, address and phone number,
    – details of the repair needed, and
    – suitable times for workmen to call.
  • In person by visiting the office in the mornings between 9.30am and 1.00pm and in the afternoons between 1.45pm and 4.30pm (the office is closed to the public on Friday afternoons but staff can still be contacted by phone).
  • By letter to Grove Housing Association, 171 York Road, Belfast BT15 3HB
  • By email to: info@groveha.org.uk

Outside office hours

You can leave a message on Grove’s answering phone outside office hours. Again, it would be helpful if you would provide:

– your name, address and phone number,
– details of the repair needed, and
– suitable times for workmen to call.

Emergency repairs outside office hours

If you need emergency repairs or advice about a repair and it cannot wait until Grove’s office is open again, phone Fold Telecare on the Freephone number: 0800 731 3081

Telecare will contact our repair contractor, who will contact you.

Please do not ask contractors to come to your home unless the repair really cannot wait until a normal working day.