Gas Leaks

If you think gas is leaking:

  1. Open doors and windows for ventilation.
  2. Check if a gas appliance has been left on and if so, turn it off.
  3. If you suspect a leak, turn off the gas supply at the meter. The gas is off when the yellow handle is at 90o to the gas pipe.
  4. Do not smoke or light any flames. Do not use any electric switches as they can spark. Phone from a room where you do not smell gas.

Contact Grove at 028 9077 3330, or the Phoenix Gas emergency number 0800 002 001

If you have run out of gas, you need to follow the instructions on the meter so the supply re-starts:

Use the following instructions:

  1. Put money/credit on the card
  2. Insert the card into the meter
  3. Press and hold the black button (B) until the display says ‘LET GO’
  4. Press the reset button on the boiler.


Heating Controls

If you have a gas or oil boiler, you have heating controls which help you keep the house at the temperature you want. They can also save you money by helping you control how much heat you use.

Time clock:
If you have a hot water cylinder the time clock allows you to run the central heating or the hot water, or both. You can set the times so they come on automatically, or you can use the time clock to turn them on and off yourself. If you have a “combi” boiler, the clock just controls the central heating and the boiler only heats water when you turn the hot tap on. Please use the time clock controls and do not turn the power supply switch by the boiler on and off as this damages the boiler.

Wall thermostat:
This is usually on the wall in your hall or living room. If your home comes up to the temperature you have it set at, the boiler will turn off until the temperature in that area cools again. If you turn it down too much, your heating will not come on at all. You can try and see what temperature suits you best.

Thermostatic radiator valves:
You have these on all radiators, or all but one. They allow you to control the temperature in each room.